Terms and Conditions

Wholesale Account Use

Candy Club Canada is primarily a wholesale supplier. Customers must be approved to access wholesale pricing and place orders through the website. By using your account, you agree that the information provided is accurate and that your account is being used for business purchasing purposes.

Orders

Submitting an order through the website does not guarantee final approval or product availability. All orders are reviewed by our team before being finalized. Candy Club Canada reserves the right to adjust, cancel, or refuse any order due to stock availability, pricing errors, shipping limitations, payment issues, or other operational reasons.

Payment

Orders must be paid according to the payment instructions provided by Candy Club Canada. Orders may not be processed or released until payment has been received, unless approved account terms have been arranged in advance.

Shipping & Delivery

Shipping times are estimates only and may vary depending on order size, location, product type, carrier availability, weather, or other delays outside of our control. Candy Club Canada is not responsible for carrier delays once an order has been shipped or picked up by a third-party carrier.

Environmental Conditions During Shipping

Candy Club Canada is not responsible for product damage caused by environmental or weather-related conditions during transit. This includes, but is not limited to, chocolate or candy melting during warm weather, beverages freezing during cold weather, or packaging being affected by heat, cold, humidity, or other transit conditions. Customers are responsible for considering weather conditions before placing an order, especially for temperature-sensitive products. If you are ordering chocolate, candy, beverages, or other temperature-sensitive items, please contact us before ordering to discuss shipping options.

Customer-Arranged Freight

If a customer arranges their own freight, pickup, or carrier, the customer is responsible for coordinating the shipment and any related shipping charges. Once the order is picked up by the customer or their carrier, Candy Club Canada is not responsible for delays, damages, losses, or additional costs caused by the carrier.

Product Information

We do our best to provide accurate product descriptions, images, case sizes, and pricing. However, product packaging, size, ingredients, and availability may change without notice. Customers are responsible for reviewing product information before resale or distribution.

Final Sale

Unless otherwise approved by Candy Club Canada, all sales are final. Returns, credits, or replacements are reviewed on a case-by-case basis.

Changes to Terms

Candy Club Canada may update these policies and terms at any time. Continued use of the website means you accept the most current version of these terms.