Shipping policy
Candy Club Canada ships wholesale orders across Canada. Shipping options, costs, and delivery times may vary depending on your order size, product type, weight, destination, and carrier availability. Shipping is included for most confectionery and snack products on orders over $500.
Shipping may not be included for oversized, heavy, fragile, or beverage items. Products such as beverages, heavy cases, oversized items, or items requiring special handling may have additional shipping charges. If your order contains these products, our team will review the order and contact you with the final shipping quote before processing.
Additional shipping charges may also apply for remote, rural, or far-out delivery areas. If extra shipping is required for your location, our team will contact you with an updated quote before your order is finalized.
Customers may arrange their own pickup or freight. Please email us before placing your order, as we may be able to offer a discount if you are arranging your own shipping or pickup. All pickup and freight arrangements must be confirmed with our team before arrival. Orders must be reviewed, approved, packed, and ready before pickup can take place.
Once an order is submitted, our team will review product availability, shipping requirements, and any applicable charges. Orders are processed after confirmation and payment, unless approved account terms have been arranged. Processing and delivery times may vary depending on order size, product availability, shipping method, carrier availability, destination, weather, and product type.
Candy Club Canada is not responsible for carrier delays once an order has been shipped or picked up by a third-party carrier. Candy Club Canada is also not responsible for product damage caused by environmental or weather-related conditions during transit. This includes, but is not limited to, chocolate or candy melting during warm weather, beverages freezing during cold weather, or packaging being affected by heat, cold, humidity, or other transit conditions.
Customers are responsible for considering weather conditions before placing an order, especially for temperature-sensitive products. Tracking information will be provided when available. For pallet shipments, local delivery, customer-arranged freight, or special shipping arrangements, updates may be provided directly by our team instead of through a standard tracking link.
For shipping questions, quotes, or special arrangements, please contact us through the Customer Support page or email us at info@candyclubcanada.ca.