FAQs
Account
Do I need to create an account to make a purchase?
Do I need to create an account to make a purchase?
Yes, in order to view our prices and proceed with orders you will need to create a wholesale account. To get started with a wholesale account, please fill out our application form and we will get back to you as soon as possible
What information do I need to provide when applying for a wholesale account?
What information do I need to provide when applying for a wholesale account?
You will need to provide your business name, address, tax ID number, and other relevant information about your business.
How do I change my account information?
How do I change my account information?
To change your account information, log in to your account and click on the "My Account" page. From there, you can update your name, email address, password, and shipping and billing information.
How do I reset my password?
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. You'll be prompted to enter the email address associated with your account. We'll send you an email with a link to reset your password.
Contact and Support
Do you have a physical store location?
Do you have a physical store location?
No, we do not have a physical store location open to public. We operate exclusively online to provide our customers with the best prices and convenience. However, we do offer fast and reliable shipping to most locations, and our customer support team is always available to assist you with any questions or concerns you may have.
How can I contact your customer support team?
How can I contact your customer support team?
You can contact our customer support team by clicking on the "Contact Us" tab on the header.
How long does it take to get a response?
How long does it take to get a response?
We strive to respond to all customer inquiries within 24 hours. However, during busy periods, it may take us a little longer to get back to you. Rest assured that we will do our best to resolve any issues you may have as quickly as possible.
Ordering and Shipping
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
Do you offer discounts?
Do you offer discounts?
Yes, we offer discounted rates on pallet orders. Please email us at candyclubcanada@gmail.com to get started. (ONLY APPLIES IN CANADA)
Am I able to pick up my order?
Am I able to pick up my order?
Yes, we offer free pick-up from our Markham warehouse.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payments methods including, Mastercard, Visa, and Debit.
How long will my order take to arrive?
How long will my order take to arrive?
The delivery time for your order depends on several factors, such as the shipping method, your location, and the availability of the products ordered. Once your order is processed and shipped, you will receive a tracking number to monitor its progress. Typically, shipping within Canada takes 3-7 business days, while shipping to the United States may take 5-10 business days. However, please note that delivery times may vary depending on the circumstances and any unforeseen delays.
How much does shipping cost?
How much does shipping cost?
CANADA
We provide free shipping across Canada for orders above CAD $400 on confectionary and snack foods. (Beverages not included)
(Please note that additional shipping fees may be charged for remote areas, oversized or overweight packages. Moreover, extra shipping charges will be applied to beverages during checkout.)
USA
Sadly, we do not offer free shipping to the US. However, we have partnered up with UPS to provide you with the cheapest shipping rates. Shipping costs will be calculated at checkout.
Is there a minimum order amount to shop at Candy Club Canada?
Is there a minimum order amount to shop at Candy Club Canada?
You can purchase as much or as little as you prefer. We take pride in giving our customers the flexibility to buy the quantities that best suit their needs.
What happens if my products are damaged or missing during transportation?
What happens if my products are damaged or missing during transportation?
Damaged goods (during transportation) and/or packing/shipping errors must be reported to us within 2 business days (48 hours) of receiving the order. Please contact us with proof of damages within 48 business hours of receiving the products. One of our customer services representatives will reach out to file a damage claim with the shipping carrier. After the claim is processed, you will be notified of the decision (i.e refund or reship order)
Where do you ship to and what shipping couriers do you use?
Where do you ship to and what shipping couriers do you use?
We offer shipping to both Canada and the United States using a range of couriers to ensure fast and efficient delivery of your products. Our preferred couriers include Canpar, UPS, and FedEx, among others.
Returns and Refunds
Do you accept returns?
Do you accept returns?
Due to the nature of the products (for human consumption), we do not accept returns. Once items leave our warehouse, we cannot be certain of their storage environment, possible contamination, tempering etc. This poses health/safety risks for our staff as well as customers.
*Unless damaged during transportation which will be processed on a case-by-case basis. Please report damages within 2 business days (48 hrs) of receiving the order.