-
🏬 Wholesale Access
Create a wholesale account for exclusive pricing and perks.
-
🚚 Fast & Free Shipping
Free shipping on orders over $450 CAD (excl. beverages).
-
🌎 Canada & U.S. Coverage
We deliver sweet treats across North America.
-
🍫 Top Confectionery Brands
From nostalgic classics to global hits.
FAQ
📦 Ordering & Shipping
Do you sell to the public or just businesses?
We primarily serve wholesale customers such as retailers, distributors, and event planners. However, we also offer retail purchases on items through our website.
Is there a minimum order amount?
No, there is no minimum order required. However, to qualify for free shipping on snacks and confectionery items, your order must be $450 CAD or more (before taxes and beverages).
Can I pick up my order in person?
Pickups are currently by appointment only from our distribution location.
Do you ship across Canada and the US?
Yes! We ship across Canada and the United States. Shipping rates and timelines vary depending on location and order size.
How long does shipping take?
Orders are typically processed within 2–3 business days, with shipping times ranging from 2–7 business days, depending on your location.
Do you offer free shipping?
Yes — we offer free shipping on orders over $450 CAD, excluding beverages. Shipping costs for smaller orders will be calculated at checkout.
💳 Payments & Billing
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express.
Can I get a detailed invoice or receipt?
Absolutely. Invoices are automatically emailed after checkout.
🔄 Returns & Issues
Do you accept returns or exchanges?
Due to the nature of the products (for human consumption), we do not accept returns or exchanges. Once items leave our warehouse, we cannot be certain of their storage environment, possible contamination, tempering etc. This poses health/safety risks for our staff as well as customers.
*Unless damaged during transportation which will be processed on a case-by-case basis. Please report damages within 2 business days (48 hrs) of receiving the order delivery.
What if my products from my order are damaged, or missing or incorrect?
Damaged goods (during transportation) and/or packing/shipping errors must be reported to us within 2 business days (48 hours) of receiving the delivery. Please provide us with detailed proof: photos of shipping labels, boxes, inventory of products received, etc. One of our customer services representatives will reach out to file a damage claim with the shipping carrier. After the claim is processed, you will be notified of the decision. Please note that all requests are processed on a case by case basis and refunds are issued at our discretion. Candy Club Canada reserves the right to decline a refund.
Can I get a refund for lost, stolen or undeliverable package?
Please note that Candy Club Canada is not responsible for lost or stolen packages. If your order is returned to us by the courier service due to an inability to deliver and the package(s) remains sealed, Candy Club Canada will decide at its discretion whether a partial refund is applicable after deducting all shipping expenses related to the original and return labels. If the returned package(s) is unsealed or damaged, no refund will be provided. In all cases where a package(s) is returned, Candy Club Canada is under no obligation to issue any refund.
🛒 Wholesale
How do I become a wholesale customer?
You can register for a wholesale account directly on our website or contact us to get started. Once approved, you'll have access to wholesale pricing and exclusive deals.
What are the benefits of creating a wholesale account?
Wholesale customers receive discounted pricing, early access to new arrivals, and priority customer support. You’ll also qualify for bulk order promotions
How do I see wholesale pricing?
You’ll need to log in with your wholesale account to view special pricing and discounts across our catalog.
Do you offer terms or credit accounts
At this time, we operate on a prepaid basis. All orders must be paid in full before they ship.